http://www.ellenroseman.com/?p=21

The trick is to select “Cancel my service” when going throught the list of options. I believe this causes a warning light to go on at the Bell end.

Once you’re on the phone with a live cancellation flunky you ask to be transferred to a supervisor immediately (cue exaggerated anger).

Then you’re all set.

Like “The Plague” or “The Devil”.

Sigh. They will never learn. Which is fine by me. Whereas you exercise admirable patience and and control in dealing with such a dazzling array of errors and inaccuracies, I have no such tact.

You would think that being a parent would make me infinitely tolerant of the ridiculous and annoying. Not so much, actually.

When Bell fucks up, I call them kicking and screaming, complaining about their corrupt business practices in the most exaggerated manner. The net result is usually Bell giving me things for free. There seems to be no end to the pants dropping. Case in point, my last sympatico bill included a modem delivery charge of $15. I have had the same modem for 6 years. The $15 “error” cost Bell $67 in (legitimate) waived service fees. And the beat goes on. I’m actually looking forward to my next bill.

Ask and ye shall receive. Be well. All the best to Mrs. Castellano.

let me explain i almost never use long distance, i might make one or 2 calls a year and never more than a few dollars! it was great that they noticed these unusual activity but what took so long? my bill has never been more than say 45$ a month so why didnt they take notice when it went over 100$ or $150 $200 even why did they let this keep going? i spent everymorning before work talking to these people day after day thats all i did, it usually took between 1.5 to 2.5 hours to get nowhere finally one day someone suggested it may be an autodialer attached to my computer i dont know what that is i have been told by their CS reps that I should know because they were targeted by GoldHawk on T.V. apparently he investigated Bell because of this well i dont watch GoldHawk and this was over 2 years ago I was also told there was a support group, i was also told that its easier for them to comeafter me than the con artists cause they know how to contact me, i was also told they have to collect from me so they can pay them(the cons) heres a suggestion you Bell dumb asses dont pay them and they’ll come after you and then you will know who they are! or dont pay them and chances are since they arent legit they wont come after you! frankly i dont believe bell wants to do anything about this cause one way or the other they still profit and god knows they need the business! So after about my 50th call to Bell CS i finally get someone to agree to cut this bill back which i will take but now they believe i still owe 495.00 i know i didnt make these calls and refuse to pay, i have written to the president of the company and he still believes i should pay……i dont. so in the mean time i change phone companies, i still refuse to pay even though they have sent this to collection, one day shortly after changing companies i get a card saying things arent the same without you here….thats right a card from bell canada then after the required 3 months they contact me again with another card really nice quality glossy card with those 2 dumb beavers looking at a tree with a sign posted saying have you seen(insert name here) inside there is a nice typed message saying they want me back with a phone # and a signature from the president of residential services, kevin crull (obviously this is another example of the left hand not knowing what the right hand is doing except in Bells case the left hand doesnt know the right hand even exists! so i call and guess what they have no idea who i am and kevin crull can not be contacted at that # infact i am not allowed to have a contact # for him because he is like bell royalty or something and cannot be bothered by peasants such as myself, so i talk to the lady who answered the phone and i explain my situation to her and i also tell her that the collection agency they hired has been harassing me with phone calls starting at 7:15 am up to 9:00p.m 6 days a week sometimes there are 10 or more calls a day! so she says oh my let me get my manager to see of we can resolve this puts me on hold for you guessed it over 25 minutes i finally hung up because i had to get ready for work! 2 nights ago i get a call from Bell ( did you know that they have *issed off so many people they have a whole department dedicated to getting them back?) so this guy says we have deals and cash incentives to win back my business i laughed and said well unless you have $500 dollars you are wasting your time with me? now confused he asks what i mean so i tell him (i think i scared him) cause he says his job is only to try getting me back and he will forward my concerns to his supervisor…..click!

During my numerous calls i suggested on several occasions that bell insert leaflets in the monthly bills to make customers aware of autodialers what they are, how to avoid them, prevention etc. i also suggested that they make it possible for people to have a ‘Lock”on their long distance with a password known only to them so that these auto dialers will be shutdown because they wont know the password when you want to make a call the operator asks you your password its that simple. i also suggested this to the president of bell when i wrote to him.

Nothing has been done. they dont care about the customer and they enjoy the revenue they receive. period. if they can afford to send out cards if they can afford the millions for the stupid beaver mascot advertising , if they can afford a whole department trying to get you back WHY IN H*LL CANT THEY PROVIDE THE CUSTOMER SERVICE TO KEEP YOU IN THE FIRST PLACE.

Dont even get me started on expressvu……………………..!

“Any attack made by the Rebels against this station would be a useless gesture, no matter what technical data they’ve obtained. This station is now the ultimate power in the universe. I suggest we use it!”