From the mailbag

From: “J.D. Power and Associates”
Date: September 7, 2010 5:00:33 PM EDT
Subject: Reminder: J.D. Power and Associates and Waste Management want your opinion

Dear Steve Castellano,

Thank you for using Waste Management’s Bagster® Dumpster in a Bag®. To continually improve our services, Waste Management would like to hear from you to evaluate our performance. A few days ago, we sent you an e-mail with a link to a survey. If you have already completed that survey, thank you for taking the time to give us your opinion

If you have not, please use the link below to access it. We value your opinion and invite you to take a few minutes to share your feedback. By completing this survey, you may be contacted by a Waste Management representative to help improve our performance.

Please click on the link below.

Click here to begin the survey

We would like to thank you for taking the time to participate in this important study.


To opt out of future survey requests from J.D. Power and Associates, please visit http://REDACTED

To access the J.D. Power and Associates Privacy Notice, please visit http://REDACTED

If you have any questions regarding this survey, please contact our Survey Hotline at 888-REDACTED or send an e-mail to with your name and contact information, the name and a description of the survey, and your specific question(s) or comments.


From: Steve Castellano
Date: Tue, Sep 7, 2010 at 5:19 PM
Subject: opting out


I was trying to ignore your Waste Management survey – I started it once but it is way too long. All I really wanted to say about the Bagster service was that their pickup window is also way too long so I will never use them again. I mean, honestly, residential customers are the LAST people who want a big bag of construction waste sitting in their driveways for three business days. It’s inconvenient and embarrassing. But then I got a reminder email which I tried to opt out of, but, not only is your survey too long, your opt out form is also too long.

So I’m sending you this email instead. I work in marketing so you probably want to strike me off your survey list anyway. In fact, you would do well to just scrub my entire domain,, from your list because it all ends up in my mailbox.

The Waste Management Survey:


Your opt out form:


Thanks for your attention to this matter,

Steve Castellano
and all other email addresses at this domain